RentAnything Gear Guarantee

Last updated: 21 May 2025

Overview

The RentAnything Gear Guarantee is designed to provide confidence to both renters and listers by offering limited coverage for eligible items in the event of damage, loss, or theft during a valid booking.

This is not an insurance policy, but a goodwill protection program administered by RentAnything Pty Ltd to support platform trust and user safety.

What's Covered

Eligible items listed and rented through RentAnything may be covered up to $500 AUD per booking for:

Accidental damage

Theft (with police report)

Irrecoverable loss

Excess

An excess of $250 AUD applies to all approved Gear Guarantee claims. This may be deducted from the renter’s card if the renter is responsible, or offset against the payout to the lister.

Eligibility Requirements

To qualify for coverage under the Gear Guarantee:

The booking must be made and paid through RentAnything.

The item must be listed with clear, up-to-date photos.

The lister and renter must take timestamped pre- and post-hire photos of the item showing all sides.

The renter and lister must comply with the platform’s Terms of Service.

Any incident must be reported within 48 hours of return (or the scheduled return time if not returned).

What’s Not Covered

Cosmetic wear and tear (scratches, scuffs)

Damage due to misuse or prohibited use

Items not returned because of user dispute or fraud

Pre-existing faults or undocumented condition

Bookings made outside the RentAnything platform

Claims made after 48 hours from scheduled return

Items above the stated value limit

Claim Process

Email support@rentanything.com.au within 48 hours of the incident.

Include:

Booking ID

Description of what happened

Pre- and post-rental photos

Police report (for theft)

Receipts or estimates for repair/replacement

RentAnything will assess the claim within 5 business days.

Approved claims will be reimbursed or covered directly by RentAnything to the maximum value of $500 AUD (minus excess).

Important Notes

RentAnything reserves the right to reject claims that do not meet the eligibility criteria or appear to involve misuse.

This Guarantee is discretionary and may be amended, suspended, or terminated at any time.

It does not replace your obligation to take reasonable care of rented property.

For full rental conditions, see our www.rentanything.com.au/p/terms.

Still have questions? Contact us at support@rentanything.com.au